Shipping & Returns

Shipping Information

Throne Factory customers get FREE SHIPPING on every order!

We want to make sure your order gets to you safe and sound.  Our items are too large or fragile to be delivered via UPS/FedEx, we partner with delivery professionals specializing in the transportation and delivery of large handmade items, so you can be rest assured that your order is being handled with the utmost care from the moment it leaves the warehouse. 

Step 1: Choose a delivery option at checkout. Available delivery methods vary by item; all options will be displayed in the shopping cart. 

Step 2: Your order gets picked up from the warehouse. We'll send you a Ship Confirmation email to let you know your order is on its way. 

Step 3: Schedule a delivery appointment. Upon arrival of your order, a delivery professional will contact you to schedule a delivery date and appointment window. 

Step 4: Say hello to your new throne! Be sure to carefully inspect the shipment upon delivery. If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery professional(s) and contact us so we can arrange for a replacement. Once your order is accepted, you pay the cost to ship it back.

Delivery Methods:

Curbside (You Unload)
Price: FREE

This FREE delivery method covers the essentials. A delivery truck will pull up to the curb outside of your home within your 4-hour appointment window. From there, you will be responsible for unloading the item(s) from the truck and any further transport beyond that point. We recommend asking a family member or friend for an extra hand. 

  • Appointment Scheduling: A delivery professional will call you to arrange a date and 4-hour appointment window
  • Signature Required: Yes
  • Government-Issued Photo ID: Yes
  • Credit Card Used for Purchase: Yes
  • Packaging Removal Included: No

Curbside (We Unload)
Price: $49.99

A delivery professional will unload the item(s) from the delivery truck and lower it to the curb outside your home. You will be responsible for further transport beyond that point. We recommend asking a family member or friend for an extra hand. 

  • Appointment Scheduling: A delivery professional will call you to arrange a date and 4-hour appointment window
  • Signature Required: Yes
  • Government-Issued Photo ID: Yes
  • Credit Card Used for Purchase: Yes
  • Packaging Removal Included: No

Inside Home Entrance Drop-Off
Price: $79.99

Inside Home Entrance Drop-Off service takes your items even further. A delivery professional will bring the item(s) inside your home and place it in the immediate entryway. 

  • Appointment Scheduling: A delivery professional will call you to arrange a date and 4-hour appointment window
  • Signature Required: Yes
  • Government-Issued Photo ID: Yes
  • Credit Card Used for Purchase: Yes
  • Packaging Removal Included: No

All-Inclusive Delivery & Assembly
Price: $199.99

Our easiest, no-sweat method, All-Inclusive Delivery takes your item from delivery to assembly. A professional delivery team will bring your item(s) inside and place it in the room of your choice.* Packaging will be removed and disposed of.

*Upstairs carrying limit of two flights of stairs (up to 15 steps each)

  • Appointment Scheduling: A delivery professional will call you to arrange a date and 4-hour appointment window
  • Signature Required: Yes
  • Government-Issued Photo ID: Yes
  • Credit Card Used for Purchase: Yes
  • Packaging Removal Included: Yes

Return Policy

Thrones should be fun, so don’t be afraid! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging. We also offer pickup services for an additional fee

A few items can’t be returned, including:

  • Clearance items (unless damaged or defective)
  • Gift cards
  • Custom order items
  • Items marked “Non-Returnable” on the sale page
  • Items purchased as part of a collection at a discounted rate (unless the entire collection is returned)

Refund Options

You can choose between a full refund instore credit or a refund to your original payment method.